Guest Services

The Guest Services ministry exists so that the Gospel at NewSpring Church isn’t only heard, it’s experienced. Romans 5:8 tells us that “God demonstrates his own love for us in this: While we were still sinners, Christ died for us.” We believe by making connections and creating remarkable environments, we can demonstrate that same love God has for us. Our volunteers are the sermon illustration.

What We've Learned

At NewSpring, we believe every number has a name, every name has a story, and every story matters to God.  Seeing our guests through this lens allows us to personally connect with and serve each guest. Our desire is for guests to experience the love of Jesus through meaningful connections and excellent environments.

We provide a gift bag for every first-timer that contains a NewSpring tumbler and a postcard-sized vision piece. These cards give people a broad view of who we are and what we believe as a church. They also contain our five Core Values and other information about the church. 

Our goal with our first-time guests is to give them the information they need without overwhelming them. We want them to feel like they are getting to know us without feeling like they have to have so many things memorized or figured out to attend gatherings at NewSpring.

Each ministry at NewSpring church has staff member responsible for leading the volunteers in their area of ministry. We have a Guest Services Director on our Central Team as well as on every campus. The Central Guest Services Director is responsible for providing vision, training and support to our campus staff. Our Guest Services Director at a campus is responsible for implementing the vision given by the central team and caring for their volunteers. 

Our Guest Services team always strive to make personal connections and create remarkable environments. 

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When people express interest in becoming a volunteer, their first step is to attend Connect. Connect is an event where people hang out, eat together, and learn how to be a part of NewSpring. Joining a serving group is an option for anyone who attends Connect.  

If serving is the person’s best next step, they will choose a ministry and attend that ministry’s First Look event. First Look is where we share NewSpring and ministry-specific vision. At the end of First Look, potential volunteers have a one-on-one conversation with a ministry host to determine their best fit in that ministry.  

The following week, new volunteers attend Basics for their chosen team and meet their Team Connector. Basics is similar to job shadowing. After attending Basics, the next step is First Serve on the actual team. During First Serve, new volunteers serve and learn how the team works alongside their Team Connector.

If at any time during this process, new volunteers change their mind their Connect Host will help them connect to a different serving group, study group, or community group.

Our desire is to host new guests from the moment they park until the time they leave. We want each new guest to feel like our VIP (very important person). To accomplish this, we have a team of hosts ready to meet guests in the parking lot if they self-identify by turning on their flashers. Hosts serve our guests for the entirety of their visit. By assessing the guests’ needs, hosts show guests around the facility so they know where to check kids in for KidSpring, use the restroom, get coffee, etc. In case someone did not self-identify in the parking lot, we encourage them from stage to visit our VIP Room after the gathering so we can meet them and get to know them. Everyone who comes to the VIP Room guest leaves with a gift and a print piece explaining our mission as a church. Our hosts collect guests’ best form of contact so we can follow up with them during the week to thank them for coming to NewSpring.

Volunteer training happens in three different ways. Initial training happens during the NewServe process where potential volunteers learn the vision of NewSpring, Guest Services, and a chosen team. Weekly team huddles reinforce the vision for NewSpring and Guest Services before serving on Sundays. In addition, campuses have quarterly team training based on priorities. Volunteer appreciation is encouraged throughout the entire year through conversations, notes, hangouts, and events.

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